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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gregory Slaughter

Gregory Slaughter

April 5, 2024

5  out of  5
rating by Gregory Slaughter
"Exceptional Service went above and beyond for me."
We responded:
"Thank you for the exceptional review, Gregory! I'm pleased to hear that you felt our service went above and beyond for you. Providing outstanding service is our top priority, and I'm grateful for your positive feedback. We look forward to assisting you with your insurance needs in the future! Nicole Nickerson - State Farm Insurance Agent, West Caldwell, NJ"
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Dan Manzo

December 31, 2023

5  out of  5
rating by Dan Manzo
"Nicole is a great agent, great person, and really knows her stuff! I’d recommend her to anyone in need of any things insurance-related."
We responded:
"Thank you, Dan! It's a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
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Allison Fierro

December 5, 2023

5  out of  5
rating by Allison Fierro
"Edlira is always so helpful to me when I have questions regarding my policy. She is kind, efficient and very knowledgeable. It is always a pleasure to speak with her and I appreciate all the help she provides! She’s the best!! Thank you, Edlira!!"
We responded:
"Thank you, Allison, for the amazing review! Our team works hard to provide a great insurance experience in West Caldwell and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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Mel G

November 30, 2023

5  out of  5
rating by Mel G
"I normally don’t leave reviews but I felt compelled to write something for Martha Soca who assisted me with my auto insurance as well as life insurance. I truly appreciate the honesty and expertise that she displays. Thanks again Martha for all of your assistance!!!"
We responded:
"Thank you, Mel, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Martha, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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daniella digiacomo

November 22, 2023

5  out of  5
rating by daniella digiacomo
"Edlira, thank you so much for your patience and support. Not only did you listen to me, you put me in the right department to get things done. I appreciate your phone call at 4PM today right before you were leaving for the Thanksgiving holiday, you called me to make sure I was okay and my issue was handled~ your are wonderful to work with! Best, Daniella DiGiacomo"
We responded:
"Thank you, Daniella, for the amazing review! Our team works hard to provide a great insurance experience in West Caldwell and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship! Have a great Thanksgiving!"
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Stephanie R

November 16, 2023

5  out of  5
rating by Stephanie R
"Ask for Tony!!! Amazing, down to earth and very very helpful!!"
We responded:
"Stephanie, thank you for the shoutout for Tony! Our office loves being your good neighbor."
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Mary Bellofatto

November 6, 2023

5  out of  5
rating by Mary Bellofatto
"Thank you to Edlira for helping me with a policy of my mother's. Edlira was very thorough and congenial."
We responded:
"We love seeing reviews like this, Mary! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Steve Kennelly

October 31, 2023

5  out of  5
rating by Steve Kennelly
"Tony Grater was extremely helpful in providing me an auto insurance quote. He was professional, courteous, conscientious, and knowledgeable in terms of insurance options. I highly recommend him."
We responded:
"Thank you, Steve! We are fortunate to have hard-working team members, like Tony, who do their best for their customers. Thank you for trusting us with your coverage needs!"
Profile photo of Rizwan Sherazi

Rizwan Sherazi

October 30, 2023

5  out of  5
rating by Rizwan Sherazi
"Worked with Tony Grater to get my Auto & Home insurance renewal from Allstate to State Farm, received excellent service."
We responded:
"Rizwan, thank you! We love seeing reviews like this. Tony always puts our customers first and we are glad they were able to assist you with your auto and home insurance needs. Feel free to contact us anytime."
Profile photo of Rafael Santiago

Rafael Santiago

October 28, 2023

5  out of  5
rating by Rafael Santiago
"It’s the first time I ever come into an actual insurance agency ( usually do all insurance things online) and I’ve got to say it was the best decision I’ve made in a while. One of the agents Martha helped and I made it my business to give a review. She was so professional and really informative. I wanted to talk about life insurance and ended up leaving there having changed my car and home insurance and got an affordable life insurance plan lol. Kindness goes a long way and she was awesome. Thanks again"
We responded:
"Thank you, Rafael, for your positive feedback and for acknowledging the exceptional assistance provided by Martha. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
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Bruno R

October 27, 2023

5  out of  5
rating by Bruno R
"Always receive the best help at this location. Always very attentive, and helpful"
We responded:
"Bruno, thank you for the positive review! It makes us incredibly happy to know that we were able to help you with your insurance needs."
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Ayesha Hashim

September 14, 2023

5  out of  5
rating by Ayesha Hashim
"I bought a home recently and did not know much about home insurance , i contacted state farm insurance and state farm agent Deisy Garcia walked me through each and every step , she quickly provided me the quote and answered all my questions. I really appreciate her cooperation and quick response."
We responded:
"Ayesha, it was a joy working with you. Deisy is a wonderful member of our team, and we’re glad she was able to assist you with your insurance needs."
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Edgar Emilio Garcia Vega

September 30, 2022

5  out of  5
rating by Edgar Emilio Garcia Vega
"Muy buena atencion y muy servicial"
We responded:
"¡Edgar, gracias! Apreciamos su confianza depositada en nosotros para ayudarle a proteger lo más importante."
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Shawn O'Hea

August 2, 2022

5  out of  5
rating by Shawn O'Hea
"Great agency! Highly recommend for anyone looking for help with their insurance needs."
We responded:
"We love seeing reviews like this, Shawn! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Steph Fernandez

March 14, 2021

5  out of  5
rating by Steph Fernandez
"this place is very welcoming, the entire team is very nice and Nicole is a great team leader."
We responded:
"Thank you for such a wonderful review, Steph! Here at Nicole Nickerson State Farm Insurance Agency, we do all that we can to make sure your experience is exceptional!"
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Cameron Son

January 19, 2021

5  out of  5
rating by Cameron Son
"Nicole really took every question I had seriously and was very patient with me. She was very professional and helped me out a lot. I recommend speaking with Nicole if you have any questions."
We responded:
"Cameron, thank you for taking the time to leave Nicole Nickerson and our office a review! We are happy to have you as part of the State Farm family."
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John D

January 8, 2021

5  out of  5
rating by John D
"Very helpful, Nicole and her staff help me with every question I had. Took my time seriously and made me feel like my needs mattered. No doubt the best service I have ever had."
We responded:
"John, thank you for taking the time to leave Nicole Nickerson and our office a review! We are happy to have you as part of the State Farm family."
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Debbie Manzo

September 30, 2019

5  out of  5
rating by Debbie Manzo
"I’ve been a customer of Nicole’s for years and recently had an accident. I was very worried and had lots of questions. She listened to all I had to say and answered all my questions. I felt much better and so relieved after speaking with her. She is very knowledgeable and handled everything for me. My car was fixed in a few days and I didn’t see any bills My husband and I also rely on Nicole and her team for our home insurance, life insurance and mortgage"
We responded:
"Hi Debbie. So glad we are able to help! Thank you for your trust in my Agency."
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Rocco Simmerano

September 28, 2019

5  out of  5
rating by Rocco Simmerano
"Highly recommended. Entire experience was positive and professional. Nicole is a pleasure to work with"
We responded:
"Glad to help Rocco! Thank you for trusting us with your needs."
Profile photo of Vayios Tsakanias

Vayios Tsakanias

September 27, 2019

5  out of  5
rating by Vayios Tsakanias
"Nicole Nickerson and her staff are attentive and professional. In person or over the phone, any question or concern, they always succeed. If they don't have an answer they will call the specific branch of statefarm and call me back promptly. Highly recommend this agency!"
We responded:
"Hi Vinny. As always we are happy to help you with all your personal and business needs. Thank you for the wonderful review and placing your trust with us!"
Profile photo of Kim D'Agostino

Kim D'Agostino

June 18, 2019

1  out of  5
rating by Kim D'Agostino
"Horrible customer service. No one knows what is going on . They never post insurance payments you will drive with no insurance They don't update your company info or personal. Nothing but problems with this state farm office do not use them go to another location. Tried repeatedly to speak with them for help nothing. Quick to take our money but no proper service. Cancelling our homeowners policy on 3 locations when paid in full was the last straw. Never received cancellation notices but surely receive the notices when they want money. We were with them for 25 years now with Farmers very happy everything covered. very dissatisfied customers... no longer state farm customers ever again.. Read the reviews we are not the only one!"
We responded:
"I am sorry you feel this way. My agency doesn’t process the cancellations, post payments, or mail notifications. This all comes from State Farm corporate headquarters and unfortunately out of my control. After reviewing your policies we did attempt to appeal the cancellations with our Corporate office but was unsuccessful."
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Lilia Rodriguez

July 23, 2018

1  out of  5
rating by Lilia Rodriguez
"Very poor customer service. I have had the worst experience with this office from start to finish. I cancelled my policy over a month ago, and I'm still waiting to be reimbursed. They are very quick to take your money and have nothing but excuses when you question them."
We responded:
"Lilia, please feel free to reach out to my agency and we can figure out how to make this right. -Nicole"
Profile photo of Yahaira Rodriguez

Yahaira Rodriguez

May 10, 2017

1  out of  5
rating by Yahaira Rodriguez
"Quick to take your money and not explain things correctly. I am still trying to get a refund back that I am due."
We responded:
"Yahaira, I'm so sorry you feel this way. Refunds are done by State Farm Corporate and unfortunately, out of my control. Feel free to give my office a call. -Nicole"